GrimFace Terms of Use

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to use the Service.

By using the Service, you represent and warrant that:

• you meet the age and legal-capacity requirements above;
• the information you provide is truthful and accurate;
• you are not prohibited from using the Service under applicable law; and
• your use of the Service will comply with these Terms and all applicable laws.

The Service is not directed to children. Do not create an account for a child or allow a child to use your account.

GrimFace is a productivity, habit-building, motivation, personal-development, self-reflection, entertainment, and community experience.

The Service may include:

• identity, faction, resistance, archetype, and avatar features;
• missions, custom missions, habits, rituals, goals, and streaks;
• Trials and mini-games;
• encounters, cards, realms, seasons, bosses, rankings, and community events;
• Embers, Aura, experience, levels, ranks, appreciation marks, and other progression features;
• public profiles and public mission activity;
• journals, reflections, ledgers, or private account tools;
• subscriptions, digital features, and merchandise;
• notifications, email communications, and support services; and
• automated or personalized recommendations.

Features may be added, changed, restricted, suspended, or removed at any time as described in these Terms.

GrimFace is not a medical provider, health-care provider, therapist, counselor, dietitian, physical trainer, financial adviser, crisis service, or emergency service.

The Service does not provide medical, mental-health, fitness, nutritional, financial, legal, or other professional advice. Missions, rituals, prompts, recommendations, intake results, identity assignments, archetypes, automated suggestions, and other content are general and may not be suitable for every person.

GrimFace identity results and automated personalization are not diagnoses, psychological assessments, medical evaluations, or professional determinations.

You remain solely responsible for deciding whether and how to participate in any activity.

GrimFace is designed to support effort, reflection, consistency, and personal accountability. We do not guarantee that use of the Service will produce any particular:

• physical or mental-health result;
• habit change;
• financial savings;
• productivity improvement;
• career outcome;
• relationship outcome;
• level of motivation;
• streak, reward, or rank;
• personal transformation; or
• other result.

Any savings, avoided expenses, habits, progress, or outcomes recorded in the Service may be self-reported and are not independently verified.

Testimonials, examples, community achievements, and promotional statements reflect individual experiences and do not guarantee similar results.

You may need an account to use some or all of the Service.

You agree to:

• provide accurate, current, and complete information;
• keep your account information updated;
• maintain the security and confidentiality of your login credentials;
• use only accounts you are authorized to use;
• promptly notify us of suspected unauthorized access; and
• accept responsibility for activity conducted through your account, except to the extent prohibited by law.

You may not sell, rent, transfer, share, or sublicense your account.

We may require identity, email, payment, or security verification. We may refuse registration, require a username change, or reclaim a username that impersonates another person, infringes rights, creates confusion, is misleading, or violates these Terms.

GrimFace may allow you to make your profile public.

When your profile is public, information displayed through that profile may be visible to other users and, depending on the Service’s configuration, to anyone able to access the profile page.

Public profile information may include:

• username and identity presentation;
• avatar, faction, resistance, archetype, companion, Home Base, and featured cards;
• achievements, ranks, streaks, milestones, artifacts, and progress;
• mission names and mission completion activity;
• Ember gifts and appreciation marks;
• community or boss participation; and
• other information you select or that the Service clearly identifies as public.

MISSION NAMES AND MISSION COMPLETION ACTIVITY DISPLAYED ON A PUBLIC PROFILE ARE PUBLIC.

Do not include private, confidential, medical, financial, location, security, or identifying information in public mission titles, custom mission names, profile fields, or other public-facing content.

Information made public may be:

• viewed by others;
• copied or captured;
• shared outside GrimFace;
• retained by other people;
• indexed by search systems, depending on technical configuration; or
• redistributed beyond our control.

Changing your profile to private or deleting information does not guarantee deletion of copies previously captured or shared by others.

You are responsible for reviewing your public profile and controlling what you submit to public-facing fields.

Some features may allow journals, reflections, private notes, mission descriptions, custom goals, or similar content.

Do not use GrimFace as a repository for:

• medical records;
• diagnoses or treatment plans;
• medication records;
• government identification numbers;
• banking credentials;
• passwords or authentication secrets;
• precise home-location information;
• private information about another person; or
• content you do not have the right to provide.

Unless a feature is clearly identified as public or you intentionally publish it, journal and reflection content is intended to remain part of your private account experience, subject to the Privacy Policy and lawful access requirements.

“User Content” means content you submit, create, upload, publish, display, transmit, or otherwise make available through the Service, including mission names, custom goals, profile text, journal entries, images, feedback, and communications.

You retain ownership of your User Content, subject to the rights granted below.

You may use the Service only for lawful personal purposes and in accordance with these Terms.

You may not:

• harass, threaten, stalk, shame, intimidate, exploit, or abuse another person;
• publish another person’s private or sensitive information;
• impersonate another person or misrepresent your identity or affiliation;
• manipulate, deceive, pressure, or exploit other users;
• create fraudulent accounts or use automated account creation;
• scrape, harvest, copy, or collect profiles or Service data without authorization;
• use bots, scripts, automation, or artificial traffic to manipulate activity, rankings, rewards, polls, gifts, or engagement;
• exploit bugs, duplicate rewards, evade limits, falsify completion data, or interfere with progression systems;
• attempt to gain unauthorized access to accounts, systems, source code, databases, or infrastructure;
• probe, scan, test, or circumvent security measures;
• reverse engineer, decompile, disassemble, or attempt to derive source code except where the restriction is prohibited by law;
• upload malware or malicious code;
• interfere with Service availability or performance;
• use the Service to violate intellectual-property, privacy, publicity, contractual, or other rights;
• submit illegal, hateful, sexually exploitative, violent, fraudulent, or otherwise harmful content;
• use the Service to promote self-harm, dangerous conduct, illegal substances, fraud, or criminal activity;
• use GrimFace content, data, branding, or systems to train or develop a competing product without written permission;
• resell, sublicense, commercialize, or commercially exploit the Service without authorization; or
• assist another person in doing any of the above.

We may investigate suspected violations and preserve or disclose information where permitted by the Privacy Policy and applicable law.

Community features are intended to provide encouragement and appreciation, not financial value or social pressure.

Ember gifts:

• are digital interactions within the Service;
• may be subject to daily, recipient, account, or feature limits;
• may affect Service balances and appreciation counts;
• do not constitute money, currency, wages, deposits, property, securities, cryptocurrency, or stored value;
• cannot be redeemed for cash;
• cannot be transferred outside permitted Service features;
• may not be sold or exchanged for real-world value; and
• may be corrected, reversed, limited, or removed when necessary to address error, abuse, fraud, or violation of these Terms.

You may not manipulate Ember gifting through duplicate accounts, collusion, automation, coercion, or exploitation.

Public appreciation counts are not rankings, endorsements, proof of character, or guarantees of performance.

The Service may include virtual or digital features such as:

• Embers;
• Aura;
• experience;
• levels and ranks;
• cards;
• avatars;
• companions;
• Home Bases;
• artifacts;
• realm access;
• cosmetic items;
• achievements; and
• other digital benefits.

These features are licensed, not sold.

You receive a limited, personal, revocable, non-transferable, non-sublicensable right to use them within the Service while your account remains authorized.

Virtual features:

• have no cash value;
• are not your property;
• do not create an ownership or investment interest;
• may not be sold, transferred, traded, inherited, or redeemed except through expressly authorized features;
• may be modified, balanced, corrected, suspended, or removed; and
• may expire or become unavailable when an account or feature ends.

We may correct balances or progression affected by mistake, exploit, fraud, duplicate settlement, technical failure, or unauthorized activity.

Some portions of the Service require a paid membership.

Current launch pricing may include:

• Founding Monthly Membership: $12.99 per month
• Founding Annual Membership: $119 per year

Applicable taxes may be added.

The price and terms displayed at checkout control for your purchase. We may introduce different plans, prices, or promotions for new purchases.

Paid memberships automatically renew until canceled.

By purchasing a recurring membership, you authorize recurring charges:

• monthly memberships renew approximately each month; and
• annual memberships renew approximately each year,

at the price disclosed at checkout or the price otherwise lawfully communicated to you before renewal.

Renewal timing may vary slightly because of payment processing, calendar differences, retries, or applicable platform rules.

We may provide renewal notices where required by law.

Founding pricing is available only under the conditions presented at purchase.

If your checkout states that Founding pricing is protected while continuously subscribed:

• the protected price remains available only while the qualifying subscription remains continuously active;
• cancellation, expiration, lapse, prolonged payment failure, chargeback, or termination may end protected pricing;
• switching plans may affect pricing as disclosed at the time of the change; and
• if you later return, you may be required to subscribe at the then-current public price.

Founding pricing does not guarantee that every feature, reward, content item, or aspect of the Service will remain unchanged.

You may cancel a membership through the account or billing-management tools made available by GrimFace or by contacting support where required.

Cancellation stops future renewal charges but generally does not immediately terminate access already paid for. Unless otherwise stated, access continues through the end of the current paid billing period.

Deleting the application or abandoning an account does not cancel a subscription.

You are responsible for completing cancellation before the next renewal charge.

We will not impose unreasonable obstacles to cancellation.

Except where required by law, membership fees and other purchases are non-refundable.

We may issue a full or partial refund, credit, or other accommodation in our sole discretion. A discretionary refund in one situation does not create a right to future refunds or a general refund policy.

No statement in these Terms limits rights that cannot legally be waived.

Chargebacks or payment disputes submitted fraudulently or in bad faith may result in suspension or termination.

If a payment fails, we or our payment processor may:

• retry the payment;
• request an updated payment method;
• limit or suspend paid access;
• cancel the membership; or
• take other reasonable collection or account actions.

A failed payment may cause the loss of continuous Founding pricing if the subscription lapses or is canceled.

If GrimFace offers physical goods, separate product descriptions, shipping terms, return policies, warranties, and restrictions may apply.

Product images are illustrative. Colors, materials, dimensions, availability, and packaging may vary.

Risk of loss and title pass as provided by applicable law and the applicable fulfillment terms.

The Service may use, integrate with, or link to third-party services, including authentication providers, payment processors, email providers, hosting platforms, or external websites.

We do not control third-party services and are not responsible for their content, availability, security, or practices.

Your use of a third-party service may be subject to separate terms.

The Service and its content, excluding User Content, are owned by GrimFace or its licensors and protected by intellectual-property and other laws.

This includes:

• GrimFace names, marks, logos, designs, and trade dress;
• characters, lore, realms, factions, archetypes, enemies, allies, cards, and artwork;
• text, videos, audio, music, graphics, animation, and visual design;
• software, source code, object code, databases, systems, and interfaces;
• missions, prompts, progression systems, game mechanics as expressed in the Service, and compilations;
• documentation and marketing materials; and
• all related rights.

Subject to these Terms, GrimFace grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for personal, non-commercial purposes.

No rights are granted except as expressly stated.

“GrimFace” and associated branding may not be used without written permission.

If you believe content on the Service infringes your copyright, send a notice to:

Copyright Contact: grimface@grimfaceofficial.com

The notice should include:

• identification of the copyrighted work;
• identification and location of the allegedly infringing material;
• your contact information;
• a statement of good-faith belief;
• a statement under penalty of perjury that the information is accurate and that you are authorized to act; and
• your physical or electronic signature.

We may remove content and terminate repeat infringers where appropriate.

Some Service content may be selected, assigned, recommended, generated, ranked, or personalized using automated systems, rules, algorithms, or artificial intelligence.

Automated content may be incomplete, inaccurate, repetitive, inappropriate, or unsuitable for your circumstances.

You must use independent judgment before acting on any automated recommendation.

Automated outputs do not constitute professional advice and do not determine your legal rights, eligibility for employment, credit, insurance, housing, education, health care, or government benefits.

We may change, update, rebalance, limit, suspend, discontinue, or replace any portion of the Service.

This may include changes to:

• missions and content;
• rules and progression;
• rewards and virtual balances;
• ranks, cards, realms, seasons, or bosses;
• social and profile features;
• supported devices;
• membership offerings; and
• availability by region.

We do not guarantee that the Service or any feature will always be available, uninterrupted, secure, or error-free.

Maintenance, outages, security events, provider failures, legal requirements, or other circumstances may affect access.

We are not obligated to preserve any particular feature, mission, content item, progression structure, or virtual balance indefinitely, subject to applicable law.

Some features may be labeled beta, preview, test, experimental, or early access.

Such features may:

• contain errors;
• change materially;
• lose data;
• perform unpredictably; or
• be discontinued without notice.

Use beta features at your own risk.

You may stop using the Service at any time.

We may investigate, limit, suspend, or terminate access if we reasonably believe that:

• you violated these Terms;
• your account creates security, legal, or operational risk;
• you engaged in fraud, abuse, harassment, cheating, or exploitation;
• payment is overdue, reversed, disputed, or fraudulent;
• continued access may harm another person, GrimFace, or the Service;
• we are required to do so by law; or
• the Service or relevant feature is discontinued.

Where reasonable, we may provide notice and an opportunity to address the issue. We are not required to provide advance notice where immediate action is necessary for security, safety, legal compliance, fraud prevention, or protection of others.

Upon termination:

• your license to use the Service ends;
• paid access may end subject to applicable law;
• virtual features may become unavailable;
• public profile information may be removed or disabled;
• amounts already due remain payable; and
• provisions that logically should survive will survive.

Our collection and use of personal information are described in the GrimFace Privacy Policy and any applicable Consumer Health Data Privacy Policy.

You acknowledge that public-profile information and public mission activity are visible as described in those policies and these Terms.

You may not test or investigate Service security without written authorization.

Report suspected vulnerabilities to:

Security Contact: grimface@grimfaceofficial.com

Do not publicly disclose a vulnerability before we have had a reasonable opportunity to investigate and address it.

You consent to receive agreements, disclosures, notices, receipts, billing communications, and other records electronically.

We may provide communications through:

• the Service;
• email;
• account notifications; or
• another electronic method associated with your account.

You are responsible for maintaining a current email address and the ability to access electronic communications.

You may opt out of promotional communications using the provided unsubscribe mechanism. You may still receive transactional, billing, security, and legal communications.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

GRIMFACE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• RELIABILITY;
• AVAILABILITY;
• SECURITY;
• QUIET ENJOYMENT; AND
• RESULTS.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE;
• DEFECTS WILL BE CORRECTED;
• CONTENT WILL BE ACCURATE OR SUITABLE;
• DATA WILL NEVER BE LOST;
• SECURITY INCIDENTS WILL NEVER OCCUR;
• THE SERVICE WILL MEET YOUR EXPECTATIONS; OR
• USE OF THE SERVICE WILL PRODUCE A PARTICULAR OUTCOME.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

You voluntarily assume the risks associated with your use of the Service and participation in activities you choose to perform.

These risks may include physical injury, emotional discomfort, fatigue, financial loss, property damage, disclosure of public information, reliance on inaccurate content, and risks created by your surroundings or personal circumstances.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY LAW, GRIMFACE AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR PERSONAL PROGRESS, ARISING FROM OR RELATED TO THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF GRIMFACE AND THE PARTIES ABOVE FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO GRIMFACE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
2. ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless GrimFace and its owners, officers, directors, employees, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• your User Content;
• your misuse of the Service;
• your violation of these Terms;
• your violation of law;
• your infringement or violation of another person’s rights; or
• activities conducted through your account.

This section does not require indemnification for conduct for which indemnification is prohibited by law.

Before filing a lawsuit or arbitration demand, you and GrimFace agree to attempt to resolve the dispute informally.

The party raising the dispute must send a written notice describing:

• the name and contact information of the claimant;
• the account involved;
• the factual basis of the dispute;
• the relief requested; and
• supporting information reasonably necessary to evaluate the claim.

Send notices to:

Legal Notice Email: grimface@grimfaceofficial.com

The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt.

This requirement does not prevent either party from seeking urgent injunctive relief where appropriate.

Except for eligible small-claims matters and requests for temporary or preliminary injunctive relief, disputes arising from or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable consumer rules.

Arbitration will occur remotely, by written submissions, or in a reasonably convenient location unless the parties agree otherwise.

The arbitrator may award the same individual remedies available in court but may not consolidate claims or preside over a representative or class proceeding unless both parties agree.

If any portion of this arbitration section is found unenforceable, the remaining portions will remain effective to the fullest extent permitted by law, except where applicable law requires otherwise.

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles, except to the extent federal law applies.

For disputes not subject to arbitration, you and GrimFace consent to the exclusive jurisdiction and venue of the state and federal courts located in Washington, unless applicable consumer law requires another forum.

Nothing in these Terms deprives you of protections that cannot be waived under the law of your place of residence.

You may not use the Service in violation of United States export-control, sanctions, or trade laws.

You represent that you are not located in, ordinarily resident in, or organized under the laws of a comprehensively sanctioned jurisdiction and are not a prohibited or restricted party, except where access is authorized by law.

We may update these Terms to reflect changes in the Service, law, security, business practices, or other circumstances.

We will post the revised Terms and update the “Last Updated” date.

Where required, we will provide additional notice or request renewed acceptance before material changes take effect.

Your continued use after revised Terms take effect constitutes acceptance, except where law requires affirmative consent.

Changes will not retroactively alter dispute-resolution terms for a dispute of which we had actual written notice before the change, unless both parties agree.

We may change prices or membership offerings prospectively.

Price changes for an existing recurring subscription will be communicated and applied as required by law and the applicable billing terms.

A protected Founding price remains subject to the continuous-subscription conditions described in these Terms and the purchase disclosures.

You may not assign or transfer these Terms or your account without our written permission.

We may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Service, subject to applicable law.

GrimFace is not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, cyberattacks, provider outages, governmental action, epidemics, or failures of third-party infrastructure.

If a provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

Failure to enforce a provision is not a waiver of the right to enforce it later.

A waiver is effective only if in writing and signed by an authorized representative of GrimFace.

These Terms, the Privacy Policy, the Health and Safety Disclaimer, purchase disclosures, and additional feature-specific terms constitute the entire agreement between you and GrimFace concerning the Service and supersede prior agreements concerning the same subject.

If additional terms conflict with these Terms, the additional terms control only for the applicable feature or transaction.

Headings are for convenience only and do not affect interpretation.

Lofty Dreams LLC

Doing business as GrimFace

Support: grimface@grimfaceofficial.com